IBM | Perspectives on Watson — customer service, finance, and healthcare applications

February 13, 2011

IBM | The customer service industry is judged on two criteria: speed and accuracy. Watson, the IBM computing system designed to compete on Jeopardy!, is built to achieve both of these. IBM experts share their thoughts on how the DeepQA technology that powers Watson could transform the customer service industry into a faster, more accurate experience.

Medical records, texts, journals and research documents are all written in natural language — a language that computers traditionally struggle to understand. The ability to deliver a single, precise answer from these documents could go a long way in transforming the healthcare industry. Watson, the IBM computing system designed to play Jeopardy!, could deliver such a solution.

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