Is this person happy or frustrated?
May 28, 2012
Do you smile when you’re frustrated? Most people think they don’t — but they actually do, a new study from MIT has found.
What’s more, it turns out that computers programmed with the latest information from this research do a better job of differentiating smiles of delight and frustration than human observers do.
The research could pave the way for computers that better assess the emotional states of their users and respond accordingly. It could also help train those who have difficulty interpreting expressions, such as people with autism, to more accurately gauge the expressions they see.
“The goal is to help people with face-to-face communication,” says Ehsan Hoque, a graduate student in the Affective Computing Group of MIT’s Media Lab who is lead author of a paper just published in the IEEE Transactions on Affective Computing. Hoque’s co-authors are Rosalind Picard, a professor of media arts and sciences, and Media Lab graduate student Daniel McDuff.
In experiments conducted at the Media Lab, people were first asked to act out expressions of delight or frustration, as webcams recorded their expressions. Then, they were either asked to fill out an online form designed to cause frustration or invited to watch a video designed to elicit a delighted response — also while being recorded.
Still images showed little difference between these frustrated smiles and the delighted smiles elicited by a video of a cute baby, but video analysis showed that the progression of the two kinds of smiles was quite different: Often, the happy smiles built up gradually, while frustrated smiles appeared quickly but faded fast.
In addition to providing training for people who have difficulty with expressions, the findings may be of interest to marketers, Hoque says. “Just because a customer is smiling, that doesn’t necessarily mean they’re satisfied,” he says. And knowing the difference could be important in gauging how best to respond to the customer, he says: “The underlying meaning behind the smile is crucial.”
The analysis could also be useful in creating computers that respond in ways appropriate to the moods of their users. One goal of the research of Affective Computing Group is to “make a computer that’s more intelligent and respectful,” Hoque says.
The work was supported by Media Lab consortium sponsors and by Procter & Gamble Co.
* The smile on the right is from frustration.
Ref.: Mohammed E. Hoque, Daniel J. McDuff, Rosalind W. Picard, Exploring Temporal Patterns in Classifying Frustrated and Delighted Smiles, IEEE Transactions on Affective Computing, 2012, DOI: 10.1109/T-AFFC.2012.11
Update 5/28/2012: title changed for accuracy (was: “Is this smile real or fake?”) and clue moved to the bottom. — Ed.